Refund & Returns Policy

Return Eligibility

Due to the nature of equine health and care products, certain items are subject to strict return limitations.

• Products must be unused, unopened, and in their original factory-sealed packaging to be eligible for return.
• Opened, used, tampered, or damaged products are not eligible for return for safety and hygiene reasons.
• Returns must be requested within 14 days of delivery.

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items

• Opened or partially used dewormers and equine health products
• Items not in original condition
• Products returned without prior authorization
• Clearance or final sale items (if marked as such)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 3 business days of delivery.
• Provide your order number and clear photos of the product and packaging.

Once reviewed, we will provide an appropriate resolution, which may include a replacement, store credit, or refund.

Return Authorization Process

To request a return:

• Email info@horseandsupply.com with the subject line “Return Request”.
• Include your full name, order number, and reason for return.
• Wait for written return authorization before sending any item back.

Returns sent without prior authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
• Original shipping fees are non-refundable unless the return is due to our error.
• We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection of your refund.
• If approved, refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us directly before initiating a chargeback. Unauthorized chargebacks may delay resolution and may require us to provide documentation to the payment processor.

Contact

For all return and refund inquiries: