Privacy Policy

Who We Are

Website: horseandsupply.com
Email: info@horseandsupply.com

Personal Information We Collect

Information You Provide

• Order and account information: name, billing and shipping address, phone number, email address, and order details when you buy products or create an account.
• Payment details: when you pay by card, payment is processed by Stripe. We do not store full card numbers on our servers.
• Customer support: information you include in emails, messages, forms, or support requests.

Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with the Site.
• Cookies and similar technologies: used to enable core site functions, understand how the Site is used, and measure advertising performance.

Information from Third Parties

• Payment processors: we receive confirmation of payment status and limited transaction details from Stripe.
• Analytics and advertising partners: we may receive aggregated performance insights from analytics and ad platforms.

How We Use Your Information

• To process orders, payments, shipping, returns, and customer service.
• To communicate with you about your order, account, and support requests.
• To prevent fraud, abuse, and security incidents.
• To improve the Site, products, and customer experience.
• To measure marketing and advertising performance.
• To comply with legal and tax obligations.

Cookies, Analytics & Advertising

We use cookies and similar technologies to operate the Site and understand how it is used. Cookies can be “session” cookies (deleted when you close your browser) or “persistent” cookies (saved until deleted or expired).

Essential Cookies

Required for core features like cart, checkout, account login, and site security.

Analytics

We may use analytics tools (such as Google Analytics) to understand how visitors use the Site. This helps us improve the experience.

Advertising & Conversion Measurement

We may use advertising and measurement tools (such as Google Ads conversion tracking) to understand whether ads result in actions like purchases.

Managing Cookies

• You can control cookies through your browser settings. Most browsers allow you to delete and block cookies. Blocking cookies may affect Site functionality.
• You can review your Google advertising settings through your Google account and opt out of certain interest-based advertising where available.

How We Share Personal Information

We share personal information only as needed to operate our business and provide services:

• Payment processing: Stripe processes card payments and may require certain personal information to complete transactions and help prevent fraud.
• Shipping and fulfillment: carriers and logistics providers receive shipping details to deliver your order.
• Service providers: hosting, security, fraud prevention, analytics, email delivery, and customer support tools, only to the extent needed to perform services for us.
• Legal requirements: we may disclose information to comply with law, regulations, subpoenas, court orders, or to protect rights, safety, and security.
• Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

How Long We Keep Your Information

We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order records: retained for accounting and tax compliance.
• Account data: retained while your account is active, and for a reasonable period after to handle support and legal obligations.
• Support communications: retained as needed to resolve issues, keep records, and improve support quality.

Your Privacy Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of your information. You may also have the right to opt out of certain data uses.

Do Not Sell or Share

Some state privacy laws provide the right to opt out of the “sale” or “sharing” of personal information, including sharing for targeted advertising. Horse & Supply does not sell personal information for money. To make an opt-out request, contact us using the details below.

How to Submit a Request

Email us at info@horseandsupply.com with the subject line “Privacy Request”. Please include the email address used on the Site and enough information for us to verify your request.

Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can delete it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

International Visitors

If you access the Site from outside the United States, your information may be processed in the United States where data protection laws may differ from those in your location.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a new effective date.

Contact

If you have questions about this Privacy Policy or your personal information, contact us: